At Palm Desert, we are committed to ensuring your privacy and internet security. Your trust is vital to us, and we strive to make your shopping experience easy, secure, and enjoyable. If you have any questions about our Privacy Policy, please contact us at info@palmandesert.co.uk.
This website (“Palm Desert”) is owned and operated by Palm Desert Ltd. Palm Desert recognizes the importance of maintaining the privacy of our customers (“Customers”), registered members (“Members”), and other website users (collectively “Users”). This Privacy Policy outlines how we collect, use, and protect your personal information and applies only to the information obtained through palmandesert.co.uk. It does not apply to third-party interactions.
We may update this Policy from time to time and recommend that you review this page periodically. Changes will take effect once posted. By continuing to use our services, you agree to the updated Policy.
1. How We Collect Your Personal Information
Palm Desert does not collect personally identifiable information unless you provide it voluntarily. This means you don’t need to register or provide information just to view our site.
We collect information when you interact with us, such as:
- Making purchases online.
- Signing up for our email newsletter.
- Contacting us over the phone or in person.
- Signing up in our stores to receive information.
2. Types of Data We Collect
We are committed to only collecting the data necessary to carry out our business and provide the services you’ve requested. The information we collect includes:
- Personal Details: Name, address, phone number, and email address.
- Billing Information: Credit card details (number, expiration date), billing address.
- Gift Information: Names, addresses, and phone numbers of gift recipients.
- Online Activity Data: IP addresses used to connect your device to the internet, browser type, and cookies.
You are not required to provide this information, but refusal to do so may limit your ability to make purchases or fully experience our services.
3. How We Use Your Data
We use the information we collect about you for various purposes, including:
- To process your orders and provide the products and services you have requested.
- To offer a personalized experience and keep you informed about promotions and special events.
- To contact you for delivery updates or queries about your order.
- To send you marketing messages if you’ve opted in or have purchased products or services from us in the past.
You may opt out of marketing messages at any time, and we will update your profile to stop future marketing communications. However, you will still receive essential order and delivery communications.
4. Sharing Your Information
We respect your privacy and will not sell or disclose your personal data to third parties, except when necessary to provide our services or as required by law.
We may share your data with:
- Payment providers to process your transactions securely.
- Shipping companies for delivery purposes.
- Professional service providers such as marketing agencies, website hosting, and IT support.
- Credit reference agencies and law enforcement agencies for fraud prevention.
- Social media platforms (e.g., Facebook, Instagram) when you have linked your accounts or consented to data sharing.
We ensure that third parties adhere to strict data protection measures.
5. Data Security
We implement robust security measures to safeguard your personal information. While we strive to protect your data, please be aware that transmitting information over the internet is never completely secure. We cannot guarantee the security of information transmitted to us via the internet.
6. Your Rights
Under the UK Data Protection Act and GDPR, you have the following rights:
- Right to access your personal data.
- Right to correct any inaccuracies in your data.
- Right to erasure in certain circumstances.
- Right to restrict processing or object to certain data uses.
- Right to data portability.
If you wish to exercise these rights or have any questions, please contact us at info@palmandesert.co.uk.
7. Cookies
We use cookies to enhance your browsing experience and personalize the services you receive. You can manage cookie settings through your browser, but disabling them may affect the functionality of our website.
8. Updates to Our Privacy Policy
We may update this Privacy Policy from time to time. When changes occur, the updated Policy will be posted on this page with the new effective date. Please check back regularly for updates.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or your personal data, please contact us:
Email: info@palmandesert.co.uk
Phone: +44 7425 796766
Address: 298 High Rd, London E10 5PW, United Kingdom