At Palm Desert, we value your satisfaction and take pride in delivering high-quality chocolates, desserts, nuts, and gourmet products. Due to the perishable nature of our products, we follow a strict but fair return and refund policy as outlined below.
✅ Return/Refund Before Shipping
You may cancel your order and request a refund before the item has been shipped.
To do so, please contact us immediately after placing your order at:
📧 info@palmandesert.co.uk
📞 +44 7425 796766
Once the item has been shipped, cancellation, return, or refund will no longer be applicable, except under certain conditions mentioned below.
✅ Return/Refund After Delivery (Only if Damaged or Missing)
We will offer a refund, replacement, or store credit only if:
- The item was delivered damaged or broken
- The item was missing from your order
- You received the wrong product
To qualify:
- You must contact us within 24 hours of delivery
- Provide clear photos of the damaged product and packaging
- Ensure the product is unused and in its original packaging
Our team will review your case and respond within 2 business days.
❌ Non-Returnable / Non-Refundable Items
Due to hygiene, safety, and food regulations, we do not accept returns or refunds in the following cases:
- The product was already shipped
- The product is a perishable item (e.g., chocolates, desserts, nuts)
- You changed your mind after delivery
- You entered incorrect delivery details
- There are delays caused by courier partners once dispatched
We appreciate your understanding in this matter.
How to Request a Return or Refunds
If your order qualifies under the return policy:
- Email us at info@palmandesert.co.uk
- Include your order number, a short description of the issue, and photos (if applicable)
- Our team will evaluate and process your refund or replacement accordingly
Contact Us
For any return, refund, or delivery concerns, feel free to reach out:
Palm Desert
📧 info@palmandesert.co.uk
📞 +44 7425 796766
📍 298 High Rd, London E10 5PW, United Kingdom
